Warranty Options and Coverages

Intequus provides product warranties to satisfy all our customers situations. We provide a no cost warranty with every computer configuration. Other optional warranty coverages can be added to the standard warranties.

Standard Warranty

EQCare Standard

Your Server and Storage systems deserve our highest priority because your customers and your business depend on them. With our EQCare Server service, you gain access to round-the-clock Customer Support and our fastest shipping options. Upon contact, Equus Customer Support will assist in determining the root cause of your incident.

FEATURES:
  • 24x7x365 Equus Customer Support (including holidays)
  • 4-hour Anytime Response to talk to Equus Customer Support
  • Remote troubleshooting and diagnostics
  • Depot repair services with five-day SLA turnaround
  • Next Business Day Advanced cross-ship of field-replaceable components

Enhanced Warranty Options

EQCare Plus

When your system is serviced by a certified Equus technician, you can be confident the work was completed to our industry-leading standards. EQCare Plus includes access to a certified Equus technician who will travel to your registered location and provide direct assistance with the repair of the covered hardware. This service is an upgrade to your existing EQCare Client and/or EQCare Server service.

 

FEATURES:
  • NBD dispatch of On-Site Service Technician
  • On-Site Service Technician arrives on-site at your registered location
  • On-Site Service Technician is trained and certified for Equus system repair
  • On-Site Service Technician installs components, performs repairs, and tests functionality

EQCare Premium

Maximizing the uptime and availability of your systems is our highest priority. With EQCare Premium support you gain access to 4-hour dispatch to a certified Equus Technician any time day or night. The On-site Technician will travel to your registered location with parts in hand and provide direct assistance with the repair of the covered hardware. This service functions as a premium upgrade to your existing EQCare Client and/or EQCare Server support service.

 

FEATURES:
  • 4-hour Anytime dispatch of On-Site Service Technician
  • On-Site Service Technician arrives on-site at your registered location with parts in hand
  • On-Site Service Technician is trained and certified for Equus system repair
  • On-Site Service Technician installs components, performs repairs, and tests functionality

EQCare Flex KYD

Equus understands that you may need to retain your Hard Disk Drive (HDD) or Solid State Drive (SSD) when replacing it. Sensitive data storage devices often require a higher degree of security, including control over their accessibility and disposal. Typically, to qualify for replacement, a failed drive must first be returned to Equus. With EQCare Flex KYD, you are provided a replacement drive for the covered system6 and the freedom to keep the failed drive within your secure business environment.

 

FEATURES:
  • Ability to keep your failed HDD/SSD within your secure environment
  • Provides replacement HDD/SSD within your system’s support service term

EQCare Flex Pool

When your system requires maintenance, quick access to replacement parts is critical. With EQCare Flex Pool you are provided an on-site inventory of common field replaceable components and our fastest “time to part replacement” available. For immediate resolution, you can perform the replacement yourself, or schedule an On-site Technician if you need assistance. Additionally, this service replenishes all qualified replacement parts upon return of any failed components for the duration of your support contract.

 

FEATURES:
  • Provides an on-site Spares Kit for common field replaceable parts
  • Spares Kit remains local to the system for quick access
  • Spares Kit is replenished by Equus after parts are used
  • Can be used for self-repair or paired with EQCare Plus or EQCare Premium for support by On-Site Service Technician
Intequus Warranty

Warranty And Support Services

Learn more about Intequus warranty and support services by downloading this pdf now.

Server and Storage Systems

All servers/storage systems include a 3 year depot warranty

  • Depot warranty includes 7x24x365 helpdesk support with 4 hour response
  • Depot warranty includes next business day shipping of replacement parts if in stock
  • Depot warranty includes advance cross-ship option
  • Upgrade available to 5 year depot warranty

On-site next business day services warranties are available

  • On-site warranties are offered in 3 and 5 year time frames
  • On-site service available in US only
  • On-site warranty selection is done at time of server configuration

Client Computer Systems

All clients include a 1 year depot warranty.

  • Support center hours Monday to Friday 7am-7pm CT
  • Depot warranty includes ground shipping of replacement parts if in stock
  • Upgrades to 3 Year and 5 Year depot warranties are available

On-site next business day service warranties are available

  • On-site warranties are offered in 3 and 5 year time frames
  • On-site service available in US only
  • On-site warranty selection is done at time of server configuration

Registering An On-site Warranty Location

When you purchase an on-site warranty the location of the system must be registered in order to insure next day on-site service, levels. Click the button to open the location registration form.

Other Warranty Configurations

If you have unique system warranty requirements please contact us.

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